FAQ's

Refunds

We have non-refundable policy on all orders! Order will not be returned due to pre-orders or inventory currently not in-stock. All Customized Wig orders can take up to 15 business days to arrive, once payment is processed. Bundles not in Stock can take 5-7 business days to arrive once payment is processed. What is pre-Order? Pre-order means inventory is not in stock and has to be ordered with supplier. For Any Reason Your Purchase does take longer, we will communicate this thoroughly with customer.

We do not accept checks for payment. Cash, Cashapp, PayPal or major debit/credit cards only. 

Nashville Hair Plug is not liable for damages done by customer from coloring. Please seek professional services for dye applications.